Help
Answers to questions about ordering.
From files and pricing to production, payment and repeat runs.
01Which files can I upload?+
The constructor supports PNG, JPEG, SVG and PDF. For PDF and SVG, the system keeps the original and creates a safe raster preview.
02What is the minimum order value?+
The minimum order value is UAH 1,900. The calculator suggests an economical quantity; sometimes more stickers cost the same.
03Which sizes are available?+
Sizes range from 10 to 300 mm. For ovals and rectangles, the shorter side must also be at least 10 mm.
04Is delivery really free?+
Yes, delivery across Ukraine is free. Choose a Nova Poshta branch or parcel locker at checkout.
05What if I do not have finished artwork?+
Choose the design service, describe the task and attach your files. Its fixed price is shown before order confirmation.
06What determines the price?+
Shape, size, quantity and the selected artwork preparation method. The calculator shows the current total and accounts for the UAH 1,900 minimum order value.
07How long does production take?+
We show an estimated production time before payment. If you order design help, artwork preparation time is calculated separately.
08Can I repeat a previous order?+
Yes. In your account, you will be able to repeat approved artwork and change only the quantity. A different size or layout creates a new design.
09Which payment methods are available?+
Online card payment or an invoice for a legal entity. Available methods are shown at checkout.
10What is required for a company invoice?+
Company details are entered for the specific order. They are not stored as permanent profile data.
11Can I change an order after payment?+
Paid artwork and run parameters are locked. If a change is needed, contact a manager as early as possible; availability depends on production status.
12Can the stickers withstand water and daily use?+
The polymer lens protects the print, but suitability for outdoor use, chemicals, high temperatures or continuous water contact must be confirmed for the specific application.
13What is checked before production?+
We check technical file suitability, shape, size and the locked placement. Content, spelling and QR-code accuracy remain the customer’s responsibility.